The Paper Post for elegant and upscale stationery Personalized Stationary Wedding Invitations Holiday Baby and Children Gifts

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FAQ

What forms of payment do you accept? TOP

We accept Visa, Mastercard, American Express and payments via PayPal. Because your order is personalized and cannot be resold, your order is charged in full at the time of purchase.

Is it safe to use my credit card? TOP
Yes! Our site is equipped with a secure server and your information will be protected should you choose to use a credit card. No paper copies of your credit card information are generated and kept at The Paper Post. All transactions are completed using PayPal and its credit processing services.

What shipping carriers do you use and how much is shipping? TOP

Most items will originate directly from the manufacturer. We use FedEx, UPS, DHL and USPS. All PO Box addresses will be delivered via USPS. Ground delivery rates are as follows:

$0 to $50: $8.95
$50 to $100: $11.95
$100 to $150: $14.95
$150 and up: $17.95

Any expedited or rush shipping will occur additional charges. If your order is damaged in shipping, please contact us immediately by phone 317.573.9300 or email orders@paperpostonline.com . We will file a claim with the appropriate shipper and replace your item. It is necessary for any claim for damage to be made within 30 days of delivery.

Can I receive a proof of my item? TOP
Yes, all companies have proof services available. Proofs vary in price according to the manufacturer. Proofs will come to you via email. Proofs are your opportunity to see your text exactly as you want! It will come in the typefont you order and with the design you have selected. A proof will automatically be provided free of charge for all invitations and announcements in quantities of 100 or more. Orders with proofs will NOT BE PRINTED until you approve the proof. Please note: any mistake on the approved version of your proof becomes your responsibility.

Can an order be returned if I am not satisfied? TOP
We are committed to providing you with quality customer service. Since personalized orders cannot be resold or changed once printed, we can only accept returns if there is an error in the text caused by us or a defect in the product. We encourage you to carefully review your order summary and proof (if requested or provided) thoroughly before placing your order or approving your proof. Please check your order carefully for spelling, content and item options as any errors in these items would be up to you to detect. If an item contains an error, misprint or defect caused by us or the manufacturer, we will gladly and promptly reprint your item at no cost to you if we are notified within 10 days of delivery of your order. Please carefully inspect your order when it arrives- all claims must be received within 10 days of receiving your order.

Can I reach The Paper Post by phone if I have questions? TOP
Absolutely! Our phone number is 317.573.9300. If no one is available to answer the phone, we are either on the line or helping someone in our studio! Please feel free to leave a message or contact us by email, orders@paperpostonline . We will do our best to reply within one business day.

Can I cancel or change my order once it has been placed? TOP
Due to the personalized nature of our items, it is not possible to cancel or change an order once it has been placed. Please see above ”Can an order be returned if I am not satisfied?”. Sometimes it is possible to catch an order at the manufacturer to make a change, however this is very rare and may result in a change fee.

Ink Color and Product Representation TOP
We have created jpg pages that represent each product as close as possible. Due to variations in the printing process, colors may vary from the samples displayed. Samples presented may contain unavoidable color variations because of the limitations in displaying and recreating them in their respective media.

What postage will my invitations or stationery require? TOP
Some items require additional postage due to the size, or shape,of the item. We highly encourage you that if you have any question about postage for any item, you take it to your local US Post Office and have it weighed and measured. Generally, any square item will require extra postage due to its shape not weight.

How do I know what the typestyles look like? TOP
All typestyles have their own unique characteristics. We have provided links to each Vendors typestyle lists so you have the opportunity to look at the different letters that would appear in your order. Please review these if you have any question at all about them. We cannot be responsible for dissatisfaction with your typestyle choice.